Enki Business Solutions

Empowering the Future of IT

Managed IT and cybersecurity for Ottawa businesses, providing proactive IT support, Microsoft 365 management, and backups to keep your business running.

Supporting businesses of all sizes — from single-user startups to large, complex IT environments — across Ottawa and surrounding areas.

Official Partners

Book Your Free IT Assessment

Schedule a no-obligation call to review your current IT setup, identify risks, and discuss how we can support your business with practical guidance.

1
Book Call
2
Discovery
3
Strategy
  • 30-Minute Expert Audit
  • Identification of Key Risks
  • Actionable Roadmap provided
  • No preparation required No technical knowledge required

You’ll speak directly with an IT expert focused on understanding your needs.

Who We Help

We work with businesses that rely on technology to operate every day and want IT to be reliable, secure, and easy to manage.
Our clients range from solo founders to growing organizations with complex IT environments. They all share the same goal: technology that simply works.

Small Businesses & Startups

Solo founders and small teams who need enterprise-grade security and reliability without the enterprise complexity.

Growing Teams

Fast-scaling teams that need to onboard new hires in minutes, not days, with standardized devices and zero security gaps.

Professional Services

Firms that depend on secure email, file access, and reliable systems to serve their clients.

Multi-Location & Hybrid Teams

Organizations with remote or hybrid staff that need secure access, consistent support, and centralized management.

Who We’re a Great Fit For

  • Businesses that want predictable monthly IT costs
  • Teams that value security and data protection
  • Owners who want a single IT partner, not multiple vendors
  • Organizations without dedicated internal IT staff

Who We’re Not a Good Fit For

  • Businesses unwilling to follow basic cybersecurity best practices
  • Clients looking for the 'cheapest fix' band-aid rather than a long-term technology partnership

What We Do

We replace the complexity of multiple vendors with a single, all-inclusive service that covers your security, infrastructure, and user support for one flat fee.

Managed IT Support

Direct access to experts who fix issues in minutes, not hours. We keep your team working, not waiting.

Infrastructure & Network

We keep your Wi-Fi, servers, and cloud running at peak performance so business never stops.

Cybersecurity

Enterprise-grade protection is built-in, not an add-on. We block threats before they reach your screens.

Microsoft 365 Management

We configure M365 for maximum security and productivity, ensuring you get the most out of your subscription.

Backup & Disaster Recovery

Sleep soundly knowing your data is backed up every hour and can be restored in minutes.

IT Procurement & Lifecycle

We handle purchasing, setup, and warranties so you get the best tech without the admin headache.

One partner. One monthly service. Complete peace of mind.

Everything We Handle (So You Don't Have To)

Whether you need day-to-day IT support or long-term technology guidance, we take care of the full range of IT needs required to operate and grow a modern business.

Devices & End User Support
  • Device inventory and asset tracking
  • Laptop and device onboarding & configuration
  • Standard OS setup, hardening, and patching
  • Endpoint health monitoring and remote support
  • Antivirus / EDR protection
  • Device offboarding, warranty tracking, and lifecycle management
  • Device and BYOD policy management
Identity, Security & Access Control
  • User provisioning and de-provisioning
  • Multi-factor authentication (MFA) enforcement
  • Password and access policy management
  • Role-based and privileged access control
  • Cybersecurity monitoring and threat protection
  • Technology compliance alignment
Servers, Network & Infrastructure
  • Server uptime, performance, and capacity monitoring
  • Server patching, updates, and recovery support
  • Active Directory management
  • Firewall, switch, and Wi-Fi monitoring
  • VPN configuration and secure remote access
  • Quarterly server and network health reviews
Backup, Recovery & Business Continuity
  • Local and cloud/offsite server backups
  • Backup monitoring and alerting
  • Quarterly restore and recovery testing
Planning, Advisory & Ongoing Support
  • Unlimited remote helpdesk support
  • Business hours and after-hours support options
  • IT consulting, budgeting, and roadmap planning
  • vCIO / vCISO / vCTO level guidance (scaled for SMBs)
Our goal is to be a reliable long-term IT partner that supports your business today and as it grows over time.

Simple Plans. Predictable Growth.

Transparent Pricing. Zero Surprises.

Select the coverage that matches your stage. One flat monthly fee that scales as you grow. No hidden fees, just reliable IT.

Essential IT Support

Best for Solo & Startups
  • Unlimited remote helpdesk support (business hours)
  • Device monitoring, patching, and health checks
  • Antivirus / baseline endpoint protection
  • Microsoft 365 user and device management
  • Asset inventory and device lifecycle tracking
  • Backup monitoring (where applicable)
Outcome:

Reliable day-to-day IT support without the complexity or cost of in-house IT.

Complete IT & Strategy

Best for Complex Needs

Includes everything in Secure, plus:

  • 24x7x365 monitoring for systems & security
  • Server and infrastructure monitoring
  • Network and firewall management
  • Disaster recovery planning and testing
  • IT procurement & lifecycle planning
  • IT budgeting & roadmap advisory
  • vCIO / vCISO-level guidance
Outcome:

A fully managed, secure, and strategically aligned IT environment handled end to end.

Packages are tailored based on your environment, number of users, and compliance requirements.

How Onboarding Works

Switching IT providers doesn’t have to be disruptive.

Our onboarding process is structured, transparent, and designed to get your environment stabilized quickly while keeping your team productive.

1

Discovery & Assessment

We review your current IT environment, devices, users, security posture, and business priorities to understand where improvements are needed.

2

Planning & Alignment

We define the scope, confirm the right package (or a tailored plan), and align on priorities, timelines, and expectations.

3

Tooling & Setup

We onboard devices and users into our management tools, document your environment, and establish monitoring baselines.

4

Stabilization

We address immediate risks, resolve outstanding issues, and fine-tune configurations to ensure a stable and secure IT environment.

5

Ongoing Support

Once complete, we transition into steady-state managed support with regular health reviews and continuous improvement.

Typical Timeline: 14-30 Days to Full Stability

A smooth transition today sets the foundation for reliable IT tomorrow.

Why Businesses Choose Enki

Choosing an IT partner is about trust, reliability, and long-term alignment. We focus on doing the fundamentals exceptionally well, communicating clearly, and supporting your business as it grows.

One Accountable Partner

We manage your IT end-to-end, so you’re not coordinating between multiple vendors or chasing support.

Proactive, Not Reactive

We monitor, maintain, and improve your environment continuously to prevent issues before they impact your business.

Security as a Standard

Cybersecurity is included across our services, not treated as an optional add-on.

Device Lifecycle Focus

We actively track devices, warranties, and refresh cycles to reduce downtime and unexpected costs.

Clear Communication

You’ll always know what we’re doing, why it matters, and how it supports your business goals.

Local & Global Reach

On-site support in Ottawa with structured operational support to ensure reliability and coverage.

Frequently Asked Questions

Do you work with very small businesses? (Yes, absolutely)

Yes. We support businesses of all sizes, including single-user startups, as long as there is a need for reliable and secure IT.

Do you offer on-site support? (Yes, locally)

Yes. We provide on-site support across Ottawa and surrounding areas, in addition to remote support for day-to-day issues.

Is cybersecurity included? (Yes, standard)

Yes. Cybersecurity is included as part of our managed IT services and is not treated as a separate add-on. We believe basic security is a right, not a luxury.

Can you take over from our current IT provider? (Yes, seamlessly)

Yes. We handle the transition carefully to minimize disruption and ensure continuity of service. We deal with the awkward conversations so you don't have to.

Do you offer customized packages? (Yes, flexible)

Yes. While we offer structured packages for simplicity, we can tailor a solution based on your specific business needs, environment, and priorities.

How do we get started? (Book a Chat)

The best first step is to book a free IT assessment so we can understand your environment and recommend next steps.

Still have questions? Let's talk.

Not ready to book a full assessment yet? No problem. Drop us a message about what you need, and we'll get back to you with clear answers.

Ottawa, Canada